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FAQ

COMPATIBILITY

Q
Is the Ready rig compatible with my gimbal?
A

Yes, the Ready Rig GS comes with 2 universal gimbal straps that are compatible with every gimbal currently available on the market. If you aren’t convinced, send us a picture of your gimbal at sales@ready-rig.com and we will let you know how to attach it.

Q
Can the Ready Rig GS be used without a gimbal? (aka “Handheld”)?
A

Yes. Although the GS is primarily designed to provide weight support and y-axis stabilization while operating a heavy gimbal, it still performs those functions by attaching the Ready Rig directly to your camera. If your camera has a top handle, all you have to do is attach the universal gimbal attachments and the Rig will do the heavy lifting.

Q
Where do i attach the universal gimbal attachments?
A

The Ready Rig is designed to be versatile, and can be attached at a variety of points on a gimbal or the top handle of your camera. However the most frequent location to attach is on the sides of the ring (R2 or Movi) or on the top bar above the handles.

shipping and return

Q
How Many days do i have to return?
A

We offer customers a 30-day, 100% money-back guarantee. There are only 2 stipulations:
1. The customer has to pay for shipping and handling back to our shop in Los Angeles, CA, and;
2. The Rig cannot be used on a commercial shoot and/or damaged prior to being returned. See licencing for further details.

Q
How much does shipping cost?
A

We currently offer free ground shipping for all orders within the continental US. Currently international shipping (including to HI and AK) is an additional cost. The price is calculated during checkout, based on your location.

Q
How long does it take to ship?
A

As long as the product is not listed "Out of Stock" orders placed before 3pm PST Mon-Fri will ship the same day and delivered based on the shipping method selected. For all orders opting for Free Ground Shipping within the Continental US expected delivery time is 5 days or less. If you have a time sensitive project and require a unit by a specific time please feel free to call us so we can do our best to make sure you receive it in time.

Q
Why is my tracking number not updating?
A

If the tracking has not been updated, it might mean the package has yet to be picked up from our facility.
Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.
Please note that there is no visibility for USPS First Class packages.
Tracking for these packages will generally show when it was picked up by USPS and when it was delivered.
There is step by step tracking for USPS Priority packages, but the USPS site does not always update immediately.It may take up to 48 hours for tracking to display on the carrier’s site.
If the tracking has updated and suddenly stopped, it might be caused by a delay (weather, traffic, etc.) and should resume within a day or so.
If you cannot track your package within two days after you have received the shipping confirmation, please contact us by emailing sales@ready-rig.com or call us at 1-800-874-3098.

payments

Q
Why is my card being declined?
A

If your credit card was declined, it’s normally due to your bank’s automated fraud systems. If this happens to you, please make sure your credit card information is correct and try to submit it again. If the transaction still doesn’t go through, feel free to give us a call and we can assist with the payment process.

Q
What forms of payment are acceptable?
A

All products are paid for by credit or debit card prior to shipment. We can’t support purchase orders, payments by PayPal, or send you an invoice that requests payment on the website. However, manual invoices and PO's are available for users by contacting our Sales team directly at sales@ready-rig.com. After any order or payment, an invoice/receipt detailing the transaction, is sent to the email address listed on your account.

Q
Which credit/debit cards do you accept?
A

We use stripe as a payment processor and support all of the below cards for US based orders.

other

Q
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A

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Q
Here goes your question?
A

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