RMA Policy & Procedure

RMA Policy & Procedure

Ready Rig LLC Return and Warranty Process

Ready Rig products that fall under the return period or a warranty claim must be reported to Ready Rig LLC or an authorized distributor or reseller from whom the product was originally purchased. For details on Ready Rig warranty, please see (LINK)

RMA Request Procedure

When a Ready Rig product is (i) being returned within the return period; or (ii) suspected of being defective under Ready Rig’s limited warranty during the warranty period, Return Merchandise Approval (RMA) requests should be sent in order to process any return:

Step 1 – Customers must send an email to sales@ready-rig.com.

The following information must be provided when requesting an RMA

  • Serial number of the returning or defective unit(s)
  • Purchase date and proof of purchase
  • Whether this is a return within the return period, or a claim under Ready Rig’s limited warranty
  • Description of the defect (symptoms), if any
  • From whom I purchased my unit(s) (reseller), if not Ready Rig
  • “Ship To” address for your repaired or replaced unit(s), if any

Step 2 – A Ready Rig Support Specialist will contact the RMA requester and acknowledge the return. If the product is being returned as part of a warranty claim, the Support Specialist will also inquire as to the purported defect in order to diagnose the cause of the failure.

Step 3 – A Credit Card Authorization may be requested from customers to secure treatment of Out-Of-Warranty or No Fault Found products.

Step 4 – Once a return within the return period or the hardware defect is acknowledged, an RMA number along with shipping information will be provided to the requester.

RMA numbers are valid for 30 days from the date of assignment. Products received without valid RMA numbers will be returned at the sender’s charge. Several defective units can be returned under a single RMA number.

Step 5 – Unless specified otherwise, the requester should ship the defective product to the following address: Ready Rig LLC, 7661 Densmore Ave, Unit 4, Van Nuys, CA, 91406

 

Shipping Information

Whenever possible, Ready Rig strongly recommends reusing the original packaging material to return the product. Any additional damages incurred due to improper packaging by the sender will be repaired at the cost of the sender. Write the RMA number on the outside of all packages and in the reference field of the shipping form.

If shipping internationally, make sure your Export Invoice has the following notations:

  • SOLD BY READY RIG LLC, VAN NUYS, CA, 91406.
  • HS Code 9007.91.00.00 – NO CHARGE, NO SALE, RETURN OF GOOD

The RMA requester is responsible for shipping costs to Ready Rig. Preferred shipment term is via UPS or DHL.

If the product is being exchanged as part of Ready Rig’s limited warranty, Ready Rig will return the RMA unit to the “Ship To” address specified by the RMA requester. Ship To information refers to the address where the repaired or replaced unit(s) must be shipped. The destination address can be different from the originating address.

Return Within Return Period; Warranty Refund

Refunds are processed within seven (7) days upon our receipt of your merchandise, provided that the returned goods are returned unused and pass our quality control inspection. Your refund will be credited back to the same payment method used to make the original purchase on the Site.

Warranty Repair or Replacement

The defective unit received will be repaired or replaced as quickly as possible. Standard turnaround time for repair is 3-5 business days for domestic shipments, and 7-10 business days for international shipments. If expedited shipping on the return is necessary, please include those details on the RMA request. Repaired or replacement products have a warranty from hardware defect and workmanship for a period of 1 year following the shipment date.

Out-of-Warranty

Warranty claims performed after the applicable warranty period will be considered as Out-of-Warranty. Ready Rig will request a credit card number or purchase order corresponding to the repair cost from the RMA requester prior to authorizing the return.

Customer Induced Damage

An RMA unit will be considered as CID when damaged by improper use, improper manipulation, weight overload, or damages incurred due to improper packaging by the sender. If a CID unit is not repairable, it will be scrapped at our facility. If the RMA requester wishes to get his CID unit back, he will pay all return shipping charges.

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