Returns and RMA Policy

Last updated: 14 October 2026

This policy explains how to return a Ready Rig product to MINGHE ELECTRONIC COMMERCE CO., LTD, a company incorporated in Hong Kong with limited liability ("Ready Rig", "we" or "us"), either within the 30-day return period or under our Limited Warranty. It does not affect your statutory rights. If you bought from a Ready Rig dealer, you can contact that dealer or us.

Requesting an RMA

Every return needs a Return Merchandise Authorisation (RMA) number. Do not send a product without one.

1. Email sales@ready-rig.com (returns) or support@ready-rig.com (warranty) with: the serial number of each unit, the purchase date and proof of purchase, whether this is a return within the return period or a warranty claim, a description of any defect, who you bought it from if not from us, and the address the repaired or replacement unit should go to.
2. A Ready Rig support specialist will reply, confirm the details and, for a warranty claim, help diagnose the problem.
3. Once the return is approved, we send you an RMA number and the return address and shipping instructions. RMA numbers are valid for 30 days. Several units can be returned under one RMA number.

Shipping your return

Do not send products to our registered office address. Use only the return address we send with your RMA number.

Reuse the original packaging where possible. Damage caused by inadequate packaging is not covered. Write the RMA number on the outside of each package and in the reference field of the shipping label. For international returns, follow the customs instructions we send with your RMA number, so the shipment is treated as a returned good and not a new sale.

For a change-of-mind return you pay the shipping cost to us. For a product that arrived damaged, defective or not as described and is reported within 30 days of delivery, we pay the return shipping. For warranty claims, see the Limited Warranty.

Refunds

Refunds for returns within the return period are made to the original payment method, normally within 7 days after we receive and inspect the product, provided it is unused, undamaged and in its original packaging.

Warranty repair or replacement

We repair or replace covered products as quickly as possible and ship them to the address you gave us at our cost. Turnaround depends on the repair and your location, and we will give you an estimate when we confirm your RMA.

Out-of-warranty repairs

For products outside the Warranty Period or damage not covered by it, we will quote the repair cost and only proceed once you approve the quote.

Damage caused by use

If we find that a returned unit was damaged by misuse, overloading or improper packaging, we will tell you and quote any repair. If you decline, we will return the unit at your cost, or dispose of it if you ask us to.